How to Forward Calls on an Avaya Phone System: A Step-by-Step Guide

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Avaya phone systems are renowned for their advanced features, and one of the most essential functions they offer is call forwarding. Whether you’re a busy professional or a remote worker, knowing how to efficiently forward calls on your Avaya phone system can significantly enhance your productivity. In this article, we will provide you with a comprehensive step-by-step guide on how to forward calls on an Avaya phone system, ensuring you never miss an important call again.

Understanding the Call Forwarding Feature on Avaya Phone Systems

Before delving into the intricacies of call forwarding, it’s important to grasp the concept and its significance. Call forwarding is a useful feature that allows you to redirect incoming calls to another phone number or extension. This functionality is particularly valuable when you’re unavailable, working remotely, or need calls to be directed to a different department or colleague.

Avaya phone systems offer various call forwarding options to suit your specific needs. These options range from forwarding calls immediately to forwarding based on specific conditions, such as no answer or busy status. Understanding these options will enable you to tailor call forwarding to your unique requirements and optimize your communication efficiency.

Step-by-Step Guide: How to Forward Calls on an Avaya Phone System

Now that you have a solid understanding of call forwarding, let’s walk through the step-by-step process of setting it up on your Avaya phone system:

Step 1: Accessing the Avaya Phone System Settings

To initiate the call forwarding configuration, access the settings menu on your Avaya phone system. This can usually be done by pressing the “Menu” or “Settings” button on your phone’s keypad. Once you’re in the settings menu, navigate to the call forwarding options.

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Step 2: Navigating to the Call Forwarding Options

Within the settings menu, locate the call forwarding section. Depending on the model of your Avaya phone system, this section may be labeled as “Call Settings,” “Forwarding,” or a similar term. Navigate to this section to proceed with the configuration.

Step 3: Selecting the Desired Call Forwarding Option

Once you’ve accessed the call forwarding section, you’ll be presented with different options. Avaya phone systems typically offer choices such as “Immediate Forwarding,” “No Answer Forwarding,” and “Busy Forwarding.” Select the option that best suits your requirements.

Step 4: Inputting the Forwarding Number

After selecting the desired call forwarding option, you will need to input the forwarding number. This is the phone number or extension where you want your calls to be forwarded. Ensure that you enter the correct number to avoid any misdirected calls.

Step 5: Saving the Changes and Testing the Call Forwarding Feature

Once you’ve entered the forwarding number, save the changes in the call forwarding settings. It’s crucial to test the call forwarding feature to ensure it’s functioning as expected. Make a test call to your Avaya phone system and verify that the call is forwarded to the designated number. This step will help you identify any issues and allow for immediate troubleshooting if required.

By following these simple steps, you can effortlessly set up call forwarding on your Avaya phone system and streamline your communication process.

Frequently Asked Questions (FAQ) about Call Forwarding on Avaya Phone Systems

To address common queries related to call forwarding on Avaya phone systems, here are some frequently asked questions:

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FAQ 1: Can I forward calls to multiple numbers simultaneously?

Yes, Avaya phone systems offer the option to forward calls to multiple numbers simultaneously. This feature ensures that important calls reach you, regardless of your location or availability.

FAQ 2: Can I set specific forwarding rules for different callers or time periods?

Certainly! Avaya phone systems allow you to define specific forwarding rules based on caller identification or time periods. This flexibility enables you to customize call forwarding based on your preferences and optimize your call management.

FAQ 3: How can I disable call forwarding once it’s been set up?

Disabling call forwarding on your Avaya phone system is a straightforward process. Simply access the call forwarding settings, select the “Disable” or “Turn Off” option, and save the changes. This will revert your phone system to its default call handling settings.

Tips and Best Practices for Call Forwarding on Avaya Phone Systems

To make the most of the call forwarding feature on your Avaya phone system, consider implementing the following tips and best practices:

Tip 1: Setting up Call Forwarding during Specific Time Periods

If you have designated working hours, configure call forwarding to activate automatically during non-business hours. This way, you can ensure that calls are forwarded to an appropriate number during your off-hours, maintaining a seamless communication experience for your callers.

Tip 2: Utilizing Call Forwarding for Remote Working Scenarios

For remote workers or individuals frequently on the go, call forwarding is invaluable. Forward calls to your mobile phone or a remote office extension to stay connected and accessible, regardless of your location.

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Tip 3: Configuring Call Forwarding for Voicemail Integration

Consider integrating call forwarding with your voicemail system. This allows callers to leave messages when you’re unavailable, ensuring you never miss important information or opportunities.


In conclusion, mastering the call forwarding feature on your Avaya phone system is crucial for optimizing your communication efficiency. By following our step-by-step guide, you can easily configure call forwarding to suit your specific needs. Additionally, understanding the various options, implementing best practices, and exploring advanced features will further enhance your call management capabilities. With call forwarding on your Avaya phone system, you can stay connected, improve productivity, and ensure that you’re always available to address important calls.

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